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Nexus IT Solutons PRODUCT RETURN POLICY
Seller offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as detailed below and as updated from time to time. Customer may obtain additional details and any applicable updates from the dedicated Nexus / N2K Account Manager and may obtain manufacturer contact information by contacting Nexus / N2K Customer Service, which can be reached by calling 905-597-1997or by emailing info@nexusitsol.com

  1. Return Restrictions.
    • Defective Product Returns. Customer may return most defective products directly to Seller within 30 days from invoice date as long as a manufacturer tech support case# is provided at time of RMA request. After 30 days, only the manufacturer warranty applies.
    • Non-Defective Product Returns. Customer may return most non-defective products directly to Nexus IT Solutions within thirty (30) days of invoice date and receive credit/refund less the shipping cost. If there is a Seller restocking charge it will reduce the value of any such credit or exchange by a minimum of twenty-five percent (25%).
    • Restricted, Repair-Only Returns. Nexus IT Solutions returns are for refund only. Customer is to contact manufacturer directly for warranty repair/replacement. More information may be provided by the dedicated Seller Account Manager or by Nexus IT Solutions Customer Service.
    • Restricted, Manufacturer-Only Assistance. Certain products cannot be returned to Seller for any reason—without exception—and customer must contact the manufacturer directly for any required assistance. More information may be provided by the dedicated Seller Account Manager or by Nexus IT Solutions Customer Service.
    • Special Orders. Products that are considered special orders such as but not limited to (CTO, configured products etc) are non-returnable or may have unique return restrictions that can be provided prior to purchase upon request. More information may be provided by the dedicated Account Manager or by Nexus IT Solutions Customer Service.
    • Return of Software: Seller offers refunds only for unopened, undamaged software that are returned within 30 days of invoice date based on manufacturers return guidelines. Multiple software licenses may be returned for refund only (i) if specifically authorized in advance by the manufacturer; and (ii) if returned within thirty (30) days of invoice date. Virtual license returns policies vary by manufacturer, more information can be provided by the dedicated account manager or by Nexus IT Solutions Customer Service.

     

  2. Customer Shipment of Returned Merchandise.
    • Return Merchandise Authorization (RMA) Number. No returns of any type will be accepted by Seller unless accompanied by a unique RMA number, which customer may obtain by providing the following information to Nexus IT Solutions Customer Service: customer name, applicable invoice number, product serial number, and details of reason for return. Customer has ten (10) days to return a product after the applicable RMA is issued. Nexus IT Solutions reserves the right to refuse any UNAUTHORIZED returns: those that occur after the ten (10) day period or those involving products that are unaccompanied by valid RMA’s.
    • Returned Products Must Be Complete. All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. Manufacturer packaging must be in pristine condition, no markings or writing or damages. Nexus IT Solutions reserves the right to refuse the return of incomplete Products. In addition, Nexus IT Solutions may charge a minimum twenty-five percent (25%) restocking fee for returns that are accepted.
    • Responsibility for Shipping Costs: Nexus IT Solutions will provide return instructions but all return products will be at customers own expense.
    • Customer Shipping Insurance. Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. Seller is not responsible for loss during such shipment.

     

  3. Merchandise Damaged in Transit.
    • Refusal/Receipt of Damaged Products. If a package containing items purchased from Seller arrives at Customer’s address DAMAGED, Customer should REFUSE to accept delivery from the carrier. If Customer does accept delivery of such a package, Customer must: (i) note the damage on the carrier’s delivery record so that Seller may file a claim; (ii) save, as is, the merchandise AND the original box and packaging it arrived in including shipping box; and (iii) promptly notify Seller either by calling Nexus IT Solutions Customer Service or by contacting the Seller Account Manager to arrange for carrier’s inspection and pickup of the damaged merchandise. If Customer does not so note the damage and save the received merchandise and does not so notify Seller within 2-3 days of delivery acceptance, Customer will be deemed to have accepted the merchandise as if it had arrived undamaged, and Seller’s regular return policy, as described in sections 1 and 2 above, and all current manufacturer warranties and restrictions will apply.

     

  4. Credits
    • Any credit issued by Seller to Customer under this return policy must be used within two (2) years from the date that the credit was issued and may only be used for future purchases of Product and/or Services. Any credit or portion thereof not used within the two (2) year period will automatically expire.